SHIPPING & RETURNS
Our Return Policy in short
If an item is damaged or faulty, we will happily repair or replace it.
As most items are made to order, we are unable to offer refunds but are able to exchange the item for something else. Please contact within 14 days of receipt.
- Unless arrangements are made with us, you must cover the cost of the return.
- Please note that, due to hygiene reasons, we are unable to offer an exchange on earrings.
- If you have any questions, please contact us at: firstname.lastname@example.org
Instructions for exchanging goods:
- If you wish to make an exchange, please send us an e-mail containing your name, address, e-mail address, the order number and a specification of which items that the return relates to, preferably using the return form.
- Ship the items for return within 14 days of the date of the notification.
- You are responsible for any damage incurred by items during the return shipment. We therefore strongly recommend that you send the products well packaged, in good condition and in their original box and/or packaging.
- If a returned item is shipped internationally, mark as "RETURNED GOODS" to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs.
- If the product or packaging is used or damaged, we reserve the right to deduct any depreciation in value when exchanging the product.